(CNN) — It’s something no dog owner ever wants to experience. A Florida woman says a St. Petersburg animal hospital removed her dog’s eye without her permission.
Chloe the dog normally has a lot of energy and her owner says she’s almost impossible to pick up, but now, Chloe is quiet. Chloe’s owner says the dog’s eye was never supposed to come out and she has the paperwork to prove it.
Chloe’s owner says the dog has been whimpering since she left the animal hospital.
“I got hysterical. I was like ‘what are you talking about? She was there for a follow up.’ And she goes ‘no, we extracted her eye,'” Chloe’s owner, Kimberly Hayden said.
Hayden has owned the 13-year-old dog for her whole life. She got a call from her dog’s veterinarian on Monday, October 27th that shook her to the bone.
“You weren’t authorized to do any of that. What do you mean you have taken my dog’s eye out?! And she is like ‘hold on a minute. We have more than one Chloe here today. Maybe I have the wrong file,'” Hayden said.
As it turned out, the Tyrone Banfield Animal Hospital had the right file, but performed the wrong procedure on Chloe. On Friday Chloe’s eye was watering and irritated, so Hayden took her to the animal hospital.
“Said she had an abrasion on her eye. And the first thing they said was ‘bring her tomorrow morning and have her eye removed.’ I said ‘no — what are the other options?'” Hayden said.
Hayden went with a medication-only option, trying to avoid removing the eye. Chloe was taken back to the animal hospital on Monday for a follow-up.
“Then next thing I got was a call saying my dog was recovering well from surgery,” Hayden said.
The animal hospital has issued a statement, admitting they failed to get permission for the surgery, but they say the surgery was necessary.
The statement reads as follows:
“At Banfield Pet Hospital, we are committed to partnering with clients in all decisions regarding their pet’s care. In the instance of Chloe, although the care provided was medically necessary, based on the severity of her condition and lack of response to therapy, we did fail to get surgical authorization from the client on the day of the procedure. However, we had previously discussed the need for surgery with the client. We also communicated that surgery was critical to alleviate Chloe’s pain and potential for infection. We apologize for the lack of clear communication and will continue to attempt to reach Ms. Hayden in an effort to further resolve her concerns. In the meantime, we wish Chloe a speedy recovery.”
Hayden has posted her story on Facebook, and has reached out to the media warning everyone she knows about “that” hospital. She says she’ll never take Chloe back to the animal hospital again, even after the manager’s apology.
This entry passed through the Full-Text RSS service - if this is your content and you're reading it on someone else's site, please read the FAQ at http://ift.tt/jcXqJW.
via http://ift.tt/1nQ1lZp
Show Konversi KodeHide Konversi Kode Show EmoticonHide Emoticon